Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your access to and use of the website operated by Ascent Coaching & Mentoring Ltd ("we", "us", "our"), a company registered in England and Wales, together with any coaching, mentoring or professional development services we provide. By accessing our website or engaging our services, you agree to be bound by these Terms.

2. Our Services

Ascent Coaching & Mentoring provides one-to-one coaching, structured mentoring programmes, professional workshops, team development, leadership accelerator programmes and career transition support. Our services are designed to support professional growth and organisational performance, but we do not guarantee specific outcomes, as results depend on individual commitment and circumstances.

3. Use of Our Website

You may use our website for lawful purposes only. You agree not to:

• Use the website in any way that breaches applicable local, national or international law or regulation
• Reproduce, duplicate, copy or resell any part of our website without our express written permission
• Transmit or procure the sending of any unsolicited or unauthorised advertising or promotional material
• Attempt to gain unauthorised access to our website, servers or databases
• Introduce viruses, trojans, worms or other material that is malicious or technologically harmful

4. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, coaching frameworks, workshop materials and methodologies, is the property of Ascent Coaching & Mentoring Ltd or our licensors and is protected by United Kingdom and international copyright, trademark and intellectual property laws. You may not reproduce, distribute or create derivative works from any content without our prior written consent.

5. Booking and Payment Terms

When you book coaching sessions, mentoring programmes or workshops, specific terms including scope, fees, payment schedules and cancellation provisions will be confirmed in a booking confirmation or service agreement. In general:

• Fees are quoted in British pounds sterling (GBP) and are exclusive of VAT unless stated otherwise
• Payment is due prior to the commencement of sessions unless otherwise agreed in writing
• Programme and package fees are payable in accordance with the schedule set out in your service agreement
• Cancellation of booked sessions requires a minimum of 48 hours' notice; sessions cancelled with less notice may be charged in full
• Refunds for multi-session packages are available on a pro-rata basis for unused sessions, subject to a 14-day cooling-off period from the date of purchase

6. Confidentiality

We treat all information shared during coaching and mentoring sessions as strictly confidential. We will not disclose confidential information to third parties without your express consent, except where required by law or where there is an immediate risk of serious harm. Where coaching is sponsored by an employer, the scope of any reporting will be agreed in advance and limited to progress themes rather than session content.

7. Professional Boundaries

Our services constitute professional coaching and mentoring. They are not a substitute for medical advice, psychotherapy, counselling or legal advice. If we believe you would benefit from support beyond our professional scope, we will recommend appropriate specialist services. All our coaches and mentors operate within the ICF Code of Ethics and EMCC Global Code of Ethics.

8. Limitation of Liability

To the fullest extent permitted by law:

• Our website and its content are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied
• We shall not be liable for any indirect, incidental, special, consequential or punitive damages arising from your use of our website or services
• Our total liability for any claim arising from or related to our services shall not exceed the total fees paid by you for the specific engagement giving rise to the claim
• Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by English law

9. Indemnification

You agree to indemnify and hold harmless Ascent Coaching & Mentoring Ltd, its directors, employees, coaches, mentors and agents from any claims, damages, losses or expenses arising from your breach of these Terms or your misuse of our website or services.

10. Third-Party Links

Our website may contain links to third-party websites or resources, including professional bodies and recommended reading. We have no control over the content or availability of those sites and accept no responsibility for them. Inclusion of any link does not imply endorsement.

11. Termination

We may suspend or terminate your access to our website at any time without notice if we reasonably believe you have breached these Terms. Either party may terminate a coaching or mentoring engagement in accordance with the terms set out in the applicable service agreement.

12. Changes to These Terms

We reserve the right to modify these Terms at any time. Changes will be effective when posted on this page. Your continued use of our website after changes are posted constitutes acceptance of the updated Terms.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact Us

If you have any questions about these Terms of Service, please contact us:

Ascent Coaching & Mentoring Ltd
Email: hello@radiancearcportal.com